Frequently Asked Questions

Why isn’t my international credit card being accepted?

August 29, 2016

Please note the following regarding international credit card processing:

If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for “Billing Address” is exactly the same as the address where the credit card statements are received.
Also note that some non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. Lumineers Big Parade Support Team does not make phone calls to obtain authorizations. Additionally, Lumineers Big Parade Support Team does not accept credit card information directly via phone or email for processing. Please do not email your credit card information to the Support Team.

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Are You Having a Different Problem?

Please contact customer support by sending an e-mail to thelumineers@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.