Frequently Asked Questions

Where is my membership package?

August 29, 2016

Your package should arrive within 4-8 weeks from the date your membership was first activated. In some cases, your shipment may be delayed due to extreme weather conditions, backordered merchandise, or other reasons beyond our control. Please note that international packages may take up to 12 weeks to arrive due to longer transit time and customs.

If you do not receive your package within the timeframe provided, please contact the The Big Parade Support Team.

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Do You Have a Different Question?

Please contact customer support by sending an e-mail to thelumineers@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.